Creating Team Players For Life Championing Fair Play & Fun

Who we are

Our website address is: https://www.littlewickets.com

Little Wickets Ltd, Little Wickets Franchises and associated Little Wickets Companies (hereafter referred to as “Little Wickets”) is committed to protecting and respecting your privacy. This Privacy Policy explains how Little Wickets collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

Little Wickets may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12/06/13 and is reviewed and updated regularly, most recently in September 2024.

Data Controller

Little Wickets Ltd is registered as a data controller with the UK Information Commissioner’s Office (Registration number ZA040113).

Our contact details are:Little Wickets, Cawley House, 149-155 Canal St, Nottingham NG1 7HR

Chloe Williams – chloe@littlewickets.com

Tel: 0115 671 0575

What personal data we collect and why we collect it

  • We collect and process the following types of personal data: Personal Identification Information, including but not limited to:
  • your name, your child(ren)’s name(s) and date(s) of birth
  • your address
  • contact information including email address & phone numbers
  • other information relevant to customer enquiries, customer surveys and/or offer.
  • Health Information, including but not limited to: Relevant medical conditions and emergency contact details.
  • Performance Data, including but not limited to: Records of attendance, progress, and achievements in sports sessions.
  • Payment Information, including but not limited to: Billing and financial details for processing payments.
  • Photographs and Videos:  Images and recordings taken during sessions and events, with consent● Publicly shared social media images.Marketing Information, including but not limited to:
  • Demographic information such as postcode, family cricketing interests & links
  • Publicly shared social media content.

How We Collect Data

We collect data in the following ways:

  • Direct Interactions: When you register for our services, contact us, or your child(ren) participate in our activities.
  • Automated Technologies: When you use our website, we may collect data through cookies and other tracking technologies (See our Cookie Policy on www.littlewickets.com)
  • Business partners & suppliers: We receive personal information via our third-party Booking Platform supplier.
  • Third Parties: We may receive personal data from third parties, such as health professionals or previous sports clubs, with your consent.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Communication: To send updates, newsletters, and other information relevant to our services.
  • Service Delivery: To provide sports coaching sessions and monitor progress.
  • Health and Safety: To ensure the well-being of participants during sessions.
  • Financial Administration: To process payments and manage accounts.
  • Legal Compliance: To comply with legal obligations and regulatory requirements.
  • Internal record keeping.
  • To improve our products and services.
  • Marketing: To promote our services with your consent.
  • We may periodically send promotional emails about new sessions, products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • Market Research: From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
  • We may use the information to customise your website experience, according to your interests.

Legal Basis for Processing

We process personal data based on the following legal grounds:

  •  Consent: Where you have given clear consent for us to process your personal data for specific purposes.
  • Contract: Where processing is necessary for the performance of a contract with you.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation.
  • Vital Interests: Where processing is necessary to protect someone’s life.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, provided your rights and interests do not override those interests.

Data Sharing

We may share personal data with the following parties:

  • Service Providers: Third parties that provide services on our behalf, such as Self Employed Contractors/Coaches
  • IT support and payment processors.
  • Regulatory Authorities: Bodies that require us to report processing activities or comply with legal requirements.
  • Medical Professionals: When necessary to protect the health and safety of participants.
  • Event Organisers: For the purpose of coordinating and managing sports coaching & events.

Data Security

Little Wickets is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect & store. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction.

These measures include:

  • Encryption: Protecting data in transit and at rest.
  • Access Controls: Restricting access to personal data to authorised personnel only.
  • Regular Audits: Conducting regular reviews and assessments of data protection practices.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including operational, legal, accounting, or reporting requirements.

Specific retention periods are based on:

  • Legal Requirements: Compliance with applicable laws and regulations.
  • Contractual Obligations: Fulfilment of contract terms.
  • Legitimate Interests: Business needs and operational requirements.

Your Rights

Under the GDPRand the UK Data Protection Act 2018 , you have the following rights regarding your personal data:

  • Right to Access: Request access to your personal data and obtain a copy of it.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: Request limitation of data processing under specific conditions.
  • Right to Data Portability: Request transfer of your data to another organisation.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.

How to Exercise Your Rights

To exercise your rights or if you have any questions about this Privacy Policy, please contact Little Wickets, Data Controller, Chloe Williams:

By email: chloe@littlewickets.com or by post: Little Wickets, Cawley House, 149-155 Canal St, Nottingham NG1 7HR

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Complaints

If you have any concerns about our data processing practices, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):https://ico.org.uk/Helpline Phone Number 0303 123 1113

Their normal opening hours are Monday to Friday between 9am and 5pm (excluding bank holidays)

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.

FAQs